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Oct

26

Banks Bet on the Next Big Thing: Financial Chatbots

By Tony Seruga

Your bank really wants to chat.

This week Bank of America, MasterCard and several financial start-ups announced new tools — known as chatbots — that will allow customers to ask questions about their financial accounts, initiate transactions and get financial advice via text messages or services like Facebook Messenger and Amazon’s Echo tower.

The early versions of the financial chatbots generally do little more than answer basic queries about recent transactions and spending limits…

Banks Bet on the Next Big Thing: Financial Chatbots

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